Configuring the polycom hdx series starleaf knowledge center. This easy to follow guide shows you how to provision a polycom soundpoint 320, 321, 330, 331, 335 for use with 3cx phone system for windows. Soundpoint ip 331, soundpoint ip 335, soundpoint ip 330. The default admin username is polycom and the default admin password is. This tutorial will show you how to break any carrierlocked software on a polycom soundpoint ip330 ip phone. Continue holding down the numbers for few seconds, until you are prompted to enter the admin password. For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the. Combined download should be used where phones may be running pre4. Polycom 331 wont reset from web browser when changes.
For the polycom soundpoint ip 550, 560, and 650, and vvx 1500. Manually configure the provisioning information for the. For the newer vvx models, the reset to factory default should suffice. Factory reset polycom phone without admin password venturetel. Soundpoint ip 321, 331, 335, 450, soundstation 5000, 7000 and. The polycom admin guide provides details on the factory default options. Unable to access web interface polycom ip330 poly community. The administrators guide for the soundpoint ip soundstation ip family is for administrators who need to configure, customize, manage, and troubleshoot soundpoint ip soundstation ip phone systems. Factory resetting a phone will restore the device to its factory default state, erasing all personalized settings, speed dials, line keys, and configuration. The soundpoint ip 32x33x provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. Polycom uc software release matrix for soundpoint ip and. Press and hold the 4, 6, 8 and simultaneously until the password promt appears. Polycom soundpoint ip 331 settings purecloud resource center.
This video demonstrates how to reset a polycom 335 phone to the factory default admin password. The graphic display supplies content for call information, multiple languages, directory access, and system status. Manually configure the provisioning information for the polycom soundpoint ip phone. How to reset polycom 335 password to factory default youtube. Reset your polycom phone to factory defaults intuitive. Split download file is recommended, but requires that all phones are running bootrom 4. Ip 331 change password via the web interface poly community. Polycom phones, password 456 not working businesscom. Reset web configurationclears the override file generated by changes using the web configuration utility. Unable to factory reset ip 331 dear polycom community. What to do if the default 456 password does not work. Hit web panel to change default admin password must know current admin password.
I was doing a vulnerability scan on the network and noticed that all phones were using the default username and password combinationusername. View and download polycom soundpoint ip 321 quick user manual online. If your phone is still able to connect to the provisioning server via a dhcp option please reset the password via the device. Polycom soundpoint ip 330 quick reference manual pdf. The default password for polycom phones is 456, if that is not working. If the admin password is unknown please use the mac of the phone. The default password, 456, for polycom phones is not accepted for us to access the display factory reset menu. Lync compatible polycom ip phones, as well as explaining what the reset. The default password for polycom phones is 456, if that is not working correctly, you may need to factory reset the phone using the instructions below. This guide covers the soundpoint ip 301, 320, 330, 430, 501, 550, 560, 600, 601, and 650. Select admin settings reset to default reset local config.
How to reset the polycom admin password to default value of 456. Soundpoint ip 321, 331, 335, 450, soundstation 5000, 7000 and soundstation duo. The current version of the software for most soundpoint ip phones on the boot server is 4. This is a complete list of supported polycom phones. Hi all, i am having immense trouble resetting my polycom soundpoint ip 331 phone. The highresolution graphic display supplies content for call information, multiple languages, directory access, and system status. If these default passwords dont work, reset the phone to the. How can i reset factory default my phones polycom community.
If you do not know the administrator password, try the default password 456 or the common purecloud default password 1234. By default the password is masked, but you can select the show password check box to see the password in plaintext. Follow the steps below to factory reset your polycom soundpoint device in order to bring back the factory default settings. How to configure the polycom soundpoint ip330 youtube. Resetting configuration data or rolling back the firmware on lync ip phones. Learn how to do the most common functions on your phone. This must be done before provisioning your polycom soundpoint phone in case the device has residual settings of a previous configuration. Reinstall the firmware on a soundpoint ip330 telzio. To display the phones ip address, press menu 2 status 2 network 1 tcp ip parameters. Factory reset polycom phone without admin password. How to factory reset a polycom soundpoint series 3cx. This equipment is designed for use in the united states. How to reset the polycom soundpoint ip 335 to factory setting without password.
The highresolution graphic display supplies c ontent for call information, multiple languages, directory access, and system status. Administrators guide for the soundpoint ipsoundstation. View and download polycom ip 331 user manual online. For soundpoint ip 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, on the dial pad at the same time for soundstation ip 4000, 500, and 6000.
Enter phones ip address into your supported web browser. For soundpoint ip 301, 501, 550, 600, 601, and 650 and vvx 1500. This is a walk through on how to manually configure polycom phones through the web interface. This guide covers the soundpoint ip 320, 321, 330, 331, 335, 430, 450, 550, 560, 650. Polycom soundpoint ip 331 passwords and resetting quick guide. How to reset the polycom admin password to default. If your phone is not booting up with a valid configuration, the most frequently encounter cause is the mac address of the phone was not.
View and download polycom soundpoint ip 330 quick reference manual online. Support for the product will be available until 12312014. The soundpoint ip 550560 provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. Press and hold 1, 3, 5, and 7 dial pad keys simultaneously until the password prompt appears. To locate the ip address of the polycom phone hit menu status network tcp ip parameters, take note of the listed ip address. Polycom 331 wont reset from web browser when changes submitted after upgrade i upgraded the firmware on two 2 polycom soundpoint ip 331 phones i have and now when i submit changes through the web interface, the phones does not accept them or reset. The voip lounge replacement charcoal black handset receiver with 12 foot cord for polycom soundpoint ip phone 300 301 331 430 500 501 600 601. Although the procedure hasnt been tested on other phones in the same series, it will likely work on other models as well the general concept is to reinstall the software that is running on the ip phone. Refer to lost or unknown password in troubleshoot issues if the default password or account number does not work. The soundpoint ip 320330 is being discontinued and will no longer be available for purchase after 12312009. The administrative password that you use when configuring the phone from the web interface.
How to factory reset polycom phone when default password. For the polycom soundpoint ip 321, 331, 335, 450, soundstation 5000 and duo. The ip address will be picked from the dhcp server on your network and will be displayed on the lcd open a web browser on your pc and type the soundstationss ip address in the address field make sure that your pc and soundstation are on the same network this will present you with the configuration web page for the ip330. Amazon web services scalable cloud computing services. How to configure the polycom soundpoint ip330 for the use of voip calling with service from ipcomms. Profiles where firefox stores your bookmarks, passwords and. How to manually configure polycom phones via web interface. You can find your polycom password by logging into the admin portal. Polycom soundpoint series ip phones that are purchased from vonage business will be sent to you fully provisioned, or set up and ready for use. I had some problems with my polycom soundpoint ip 331 poe phone and i decided to write this short guide memo to have everything in one place for future use instead of digging this information from the internet over and over again. The soundpoint ip 550 provides a powerful, yet flexible ip communications solution, delivering excellent voice quality. The following polycom phones are supported when using a phone feature pack and the correct firmware pushed to. The administrators guide for the soundpoint ip soundstation ip vvx family is for administrators who need to configure, customize, manage, and troubleshoot soundpoint ip soundstation ip vvx phone systems.
How to reset the polycom admin password to default sangoma. Latest maintenance release for soundpoint ip and soundstation ip phones for microsoft lync deployments deployments. Polycom soundpoint ip 331 phone poe, power supply not included. For polycom phones, the password 456 should work under the following circumstances. How do i login to the web interface of a polycom phone. This user guide will show you how to setup and use your new hosted pbx phone system and service. I have reset the devices using the 1, 3, 5, 7, procedure and i can log into the phone itself using the defaults and i can see the ip address but when i try to log into the web interface, it will not accept any credentials. For more information on setting up this device and more. Polycom uc software release matrix for soundpoint ip and soundstation ip phones.
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